All NVS’ work is covered by our warranty and your new car statutory warranties are unaffected.

A law called “Block Exemption” was introduced in October 2002 which gives you right to choose who services your vehicle without invalidating your Manufacturers New Car Warranty. NVS meets all the “Block Exemption” qualifying requirements. This is now also being backed & publicized by the Office of Fair Trading.

Here is some information that has been published by the Office of Fair Trading about new car warranties.

Where you get your car serviced is an important consideration. Following action by the OFT in 2004, all major makes of new car in the UK are sold without servicing ties as part of their warranties. This means that the manufacturers warranty and any extension offered free, such as the dealer based extended warranty, are covered by the Society of Motor Manufacturers and Traders Limited (SMMT) OFT Approved code of practice.

The SMMT represents all sectors of the automotive industry in the UK, and its code stipulates that you are free to get your car serviced anywhere in the UK and still benefit from the manufacturer’s new car warranty, so long as the service is carried out to the car manufacturers’ recommendations, even if this service is carried out by an independent service or repair outlet.

However, any additional warranty that you have purchased may contain restrictions on where your car can be serviced and this restriction might have to be obeyed (as well as any others) for the warranty to be valid. The code also has procedures for dealing with complaints concerning your new car

Where a problem arises (other than in servicing) and it is covered by the warranty, the vehicle should be taken to the dealer for repair, which the NVS technician would advise you of in writing.